Any inquiry? Please Call us on 1-(800) 8940045
Any inquiry? Please Call us on 1-(800) 8940045
We are committed to offering a website that respects our visitors’ privacy. All personal information we collect is governed by the Privacy Act and our Privacy Policy.
What personal information do we collect?
Web servers automatically collect certain information about a visit to a website, including the visitor's Internet Protocol (IP) address. IP addresses are unique numbers assigned by Internet Service Providers (ISP) to all devices used to access the Internet. Web servers automatically log the IP addresses of visitors to their sites. The IP address, on its own, may not identify an individual. However, in certain circumstances, it could be used to identify an individual using the site. For this reason, we consider the IP address to be personal information, particularly when combined with other data automatically collected when a visitor requests a web page. This information can include the name of the page you visited and the date and time of your visit.
Unless otherwise noted, we do not automatically gather any specific personal information from you. The only way we would get this information is if you give it to us, for example, via one of our online forms. We have forms on our site to help you interact with our office – for example, to send us an inquiry, to tell us about a privacy issue, or to make a formal complaint. We only ask for the information that we need to address your request. Our Online Complaint Form asks for more detailed personal information. As such, it has its own online complaint form’s privacy statement.
Why do we collect your personal information?
In the course of providing online services through our website, we collect personal information for certain purposes. We use digital markers and web analytics to improve our site. We offer several online tools, such as forms for inquiries or complaints, to deliver our services. We also use certain software to ensure the security of our website. These uses are described in more detail in the sections below.
If you send us an email or complete an online form, we may use your personal information to respond to you. In most cases, we will delete any personal information that we did not ask for. For example, we will delete any personal information submitted via the “Was this page helpful?” feedback tool.
Personal information from emails or completed forms is collected according to the Privacy Act. Such information is used to provide our services and may also be used for statistical, evaluation, and reporting purposes. We do not use personal information submitted via online forms to create individual profiles.
Digital markers (including cookies)
A digital marker is a small file placed on your computer by a website that you visit. They are stored there so that the web server can remember certain pieces of information about you. This information is used by the web server during the same or another visit to the website. Examples of digital markers are "cookies" or HTML5 web storage. They are often used in the collection of web analytics, to store your preferences (for example language or location), and to manage your session if you are logged in.
More information about what digital markers can do and how we use them:
Web analytics
Web analytics is the collection, analysis, measurement, and reporting of data about web traffic and visits. This data is used to improve our website and deliver on our public education mandate. It also helps us complete administrative tasks such as:
More information about how we use web analytics to improve our website
Protecting the security of our website
We use software programs to monitor network traffic and identify unauthorized attempts to change information or damage our systems. This software receives and records the IP address of the computer that has contacted our website, the date and time of the visit, and the pages visited.
More information about how we handle the information that we collect while securing our website:
Who sees your personal information?
We do not disclose the information to anyone other than to those in our company who are working on your request. We do not use your personal information to create individual profiles. Any further disclosure of your personal information is done with your consent and under the Privacy Act and our Privacy Policy.
In cases where services are provided by third parties such as social media platforms or mobile applications, IP addresses may be recorded by their web servers.
How we protect your personal information
Emails and other electronic methods used to communicate with us are not secure unless they specifically say so. It is not recommended that you send sensitive personal information, such as your Social Insurance Number or your date of birth, through non-secure electronic means.
For more information about how we protect your personal information and how you can access or correct it, please read our Privacy Policy.
Inquiring about our privacy practices
Any questions, comments, concerns, or complaints you may have about the administration of the Privacy Act and privacy policies concerning our web presence may be directed to our Chief Privacy Officer. You can contact the Chief Privacy Officer on our toll-free line at 1-514-688-7642, or by email at info@energieconomie.com.
Social Media
Our use of social media serves as an extension of our web presence. Social media accounts are public and are not hosted on our servers. Users who choose to interact with us via social media should read the terms of service and privacy policies of these third-party service providers and those of any applications you use to access them. You should also read our Social Media Policies and Notices. We use Twitter, LinkedIn, and YouTube.
Comments left by individuals on social media can be read by anyone. Therefore, we strongly advise you not to post any personal information – whether it is yours or not. We reserve the right to remove any comments that violate our Comment Policy or contain personal information.
Personal information that you provide us via social media is collected to capture conversations (e.g. questions and answers, comments) between us. It may be used to respond to inquiries, or for statistical, evaluation, and reporting purposes. The personal information that you provide directly to us falls under Personal Information Bank PSU 938 Outreach Activities.
Ownership and usage of content provided on this site
We put content on this website to inform Canadians about the programs and services that we offer. You may use and reproduce the materials as follows:
Non-commercial reproduction
Unless otherwise specified, you may reproduce the materials in whole or in part and any format for non-commercial purposes, without charge or further permission, provided you do the following:
Commercial reproduction
Unless otherwise specified, you may not reproduce materials on this site, in whole or in part, for commercial redistribution without prior written permission from us.
Some of the content on this site may be subject to the copyright of another party. The materials are protected under the Copyright Act and international agreements. Details about copyright ownership are indicated on the relevant page(s). To obtain additional information concerning copyright ownership and restrictions, please contact Info@energieconomie.com