We offer tiered after-sales service packages designed to support clients with their EMS infrastructure. All tiers include:
- Annual software licensing and support fees (Rhapsody or Ecocentral)
- Remote technical support during business hours (9–5 EST, Monday to Friday)
- Service levels vary by tier:
- Support Hours: Range from 100 to 250 hours per year, depending on the plan
- Onsite Visits: Included or discounted based on tier, with conditions on distance
- Installation & Commissioning: Discounted rates for Gold and Platinum tiers
- Service Reports & Maintenance: Discounted or included depending on package
- Replacement & Refurbishment: Preferential pricing for higher tiers
- Integration Support (PMS/BACnet): Included in top-tier plans
Additional services are available on demand under the À La Carte option, including:
- Extra remote support hours
- Onsite interventions
- Installation, testing, and reporting services
- Custom quotes for specific needs